Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags attached, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at team@myrifle.eu. Please note that returns will need to be sent to the following address: Szalupowa 6C, 80-299 Gdańsk, or another address provided in our correspondence.

You can also initiate a return at this link, which is also located in the footer of the page.

If your return is accepted, we'll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you have any questions about returns, you can always contact us at team@myrifle.eu.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned. These include, for example, custom products (such as special orders or personalized products). Please get in touch if you have questions or concerns about a specific item.

14-day withdrawal period in the European Union
Notwithstanding the above, if your item is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As noted above, your item must be in the same condition that you received it, unused, with tags attached, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds
We will notify you once we've received and inspected your return, and let you know whether the refund has been approved or rejected. If approved, your refund will be processed automatically to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund as well.
If more than 15 business days have passed since your return was approved, please contact us at team@myrifle.eu.